Support
Technical Support
ramé-hart has a reputation for providing world-class instruments as well as expert technical support services. Browse these support resources for cameras, calibration, software, instrument operation, and spinnerets.
Popular Articles
- Tips for migrating to a new PC
- Video tutorial on how to configure the USB to Serial Adapters for the Automated Dispensing System (and other serial-driven accessories such as the Automated Tilting Base, Oscillator, and Temperature Controller)
- Interface Not Supported Error
- How to resolve issue with drop riding up the needle
- Tips for Liquids for Two-Liquid Tool
Camera and Lens Related Articles
- Camera Identification Page
- Video instructions for troubleshooting the U Series cameras
- How to adjust the lens for the LED Illuminator
- Video instructions for checking for live video (U Series cameras)
- Video instructions for changing the resolution of the U3 Series camera
- U5 Series Camera Notes
- U Series Cameras on Laptop PCs
- U1 Series Camera Setup Tips
- Technical Bulletin regarding F1 Series Camera Driver Issue and Microsoft Updates KB975560 and KB975562
- How to Install F1 Series Driver
PC and Windows Related Articles
Calibration and Instrument Maintenance
Instrument Operation and Techniques
DROPimage and Software Support
- Our YouTube Video Series
- DROPimage CA Playlist
- DROPimage Pro Playlist
- DROPimage Advanced Playlist
- knol: How to Measure Contact Angle*
- knol: How to Measure Surface Tension*
- knol: How to Measure Interfacial Tension*
* A knol was a Google tool for publishing technical articles and how-to guides which was discontinued in 2012. The links above are PDF captures of those knols.
Surface Science Theory and Analysis
If you need support for your goniometer, please refer first to the documentation included with your system. If additional assistance is required, contact the agent through whom you purchased your ramé-hart product for further assistance. For all US sales, please contact us. Please have your serial number ready if you call or include it in your message.